Please contact us at email@example.com to get an RMA number to begin the return process. Because these are snack items we do not accept returns on opened items. Unopened items must be returned within 3 days of receiving the product. Upon receiving your returned product and confirming there are no defects we will issue a refund for your original payment amount minus all shipping costs.
Our default shipping method, SAL, has tracking included. We will send you the tracking number promptly after we send it through Taiwan Post. All items must be signed for upon delivery for maximum safety.
All food products are purchased fresh and sealed direct from registered distribution sources within Japan. Products are never opened or tampered with while in possession of Asiansnacks. All products are stored at recommended temperatures and humidity and never past their expiry date. Most products have packaging with only Japanese, Chinese or Korean language labeling. If you require a detailed ingredient list please email us before you purchase. If you have allergies to certain food products it is very important that you email us at firstname.lastname@example.org first before you purchase the products Asiansnacks offers. In any rare instance of a product recall you will be notified immediately via email and a full refund will be given.
Customs, Duties and Taxes
Since Asiansnacks ships to all over the world our customers are responsible for determining whether products are allowed into their respected countries. Also, Asiansnacks is not responsible for paying any duties that may be incurred during the Customs Inspection Process within our customers' country. Asiansnacks does not collect any taxes on the products Asiansnacks sells since they are being shipped outside of Taiwan.
All photos, illustrations and web designs are property of their respective owners. You may not use any of these aspects in whole or in part without the written consent of all those involved at Asiansnacks. Other trademarks and copyrights are property of their respective owners.